Refund and Returns Policy

1. No Refund Policy

We do not offer refunds on any jewellery purchases. However, eligible jewellery items may be exchanged in accordance with our exchange policy outlined below.

2. Exchange Policy

Customers may request an exchange for eligible jewellery items, subject to our exchange terms and conditions.
In the event of an approved exchange, 80% of the original purchase price will be considered as the exchange value. The remaining 20% will be deducted.
The jewellery must be returned in its original condition, without any signs of damage, breakage, or alteration.
Any jewellery that is damaged, broken, or altered after delivery will not be eligible for exchange.

3. Damaged or Defective Jewellery

If jewellery is received damaged or defective due to an issue on our side, customers must notify us within 1–2 days of delivery.
Customers must provide clear photographs or videos of the damaged item as proof.
After inspection and approval, we will arrange an exchange for the eligible item.
Damage caused by improper handling, accidental breakage, misuse, or alterations by the customer will not be eligible for exchange.

4. Exchange Conditions

Customers must contact our customer support team within the specified timeframe to request an exchange.
All exchange requests are subject to inspection and approval by our team.
The jewellery must be returned with its original packaging, invoice, and any accompanying certificates, where applicable.
We reserve the right to reject exchange requests that do not meet the above conditions.